Looking for a new career? With jobs opening faster than employers can fill, there has never been a better time to pursue a career as a medical receptionist! According to the US Bureau of Labor Statistics, jobs for medical administrative assistants are expected to grow at 18%.
At ACI Medical & Dental School, students who undertake our Administrative Assistant Program will be Certified Billing and Coding Specialists, and by the end of their four-month course, they will gain an NHA Certification. This program doubles your job opportunities as the education you will receive prepares you for a career in the Medical & Dental fields respectively.
What does a Medical Receptionist do?
A medical receptionist is an integral part of a well-functioning healthcare team. Medical receptionists are sometimes called other common names, including medical front office staff or medical administrative assistants. They are tasked with fulfilling administrative duties and keeping an organized office environment that allows the doctors and nurses to focus on patient care and treatment.
Doctors and nurses rely on medical receptionists and administrative staff to help facilitate patients through the healthcare facility. Everyday job responsibilities include booking appointments, greeting patients as they arrive, translating medical services correctly through medical coding into billable services, and other administrative tasks.
The duties and responsibilities of a Medical Receptionist can include:
- Answering phones, scheduling/canceling appointments
- Welcoming Patients with a warm and calm demeanor
- Schedule Appointments in person or on the telephone.
- Completing insurance forms and other billing records
- Coding medical services and processing medical bills
- Maintaining office inventory and supply levels
- Handling x-rays and lab test results
- Interacting with drug reps and other vendors
- Office duties include document faxing, scanning, and filing
- Help patients in distress by responding to emergencies
- Protect Patients’ rights by maintaining the confidentiality of medical, personal, and financial information.
Whether in-person or over the phone, or using a medical answering service the medical receptionist is often the first person, patients interact with at a medical or dental practice. This initial interaction can enormously impact patient-provider relationships in the long term. When hiring administrative staff for their training, prospective candidates should list the most applicable relevant skills that will help them integrate into their environment effortlessly.
What environments do Medical Receptionists work in?
In addition to greeting and engaging with patients, a medical receptionist also provides a wide range of administrative support for a medical office. From managing scheduling and organizing files to answering patients’ questions, medical receptionists play a vital role in the provider-patient relationship. Medical receptionists work in various medical settings, including clinics, doctor’s offices, surgical centers, outpatient healthcare facilities, and hospitals.
Skills and Qualifications of successful Medical Receptionists:
- Professional and pleasant phone voice and interactions
- Strong attention to detail
- Ability to multitask and prioritize job duties
- Professionalism & quality focus
- Organization of office materials & patient files
- Being flexible regarding time management and customer service
- Basic computer literacy in typical applications, including email and Microsoft Office
- Understanding of medical office procedures and workflow
Why Choose ACI’s NJ Medical Receptionist Training Program?
See what past students have to say about ACI’s Medical & Dental Administrative Assistant Program.
At ACI Medical & Dental School, our Medical & Dental Administrative Assistant Program is one of the most comprehensive training programs in the country. A Medical Receptionist must be fluent in using a phone and computer–simply enough, employers are looking for medical receptionists who can learn their scheduling and patient charting software. Learning applicable software is imperative as a computer is the most important resource you will use as a medical receptionist. The best part of ACI Medical & Dental’s Medical Receptionist Program? Well…Unlike other programs that focus on the medical or dental industry, graduates of this program are prepared to work in both Medical & Dental Administrative settings.
Students in our Medical & Dental Administrative Assistant Program learn a variety of skills, including:
- Translating Medical & Dental terminology into codes used for billing
- Managing Electronic Health Records
- Medical & Dental health insurance reimbursement procedures
- Dental charting and treatment planning
- Medical & Dental software, including Medisoft, Dentrix, and EZ Dental 2000
Our unique four-month program provides students with hands-on training and the technical skills required to be successful in an administrative role. Contact us today to schedule a tour of ACI Medical & Dental School.