What Are the Daily Responsibilities of a Dental Receptionist?
A dental receptionist is, among other things, the representative of a dental office. They are the first person a patient speaks to, and are an important part of establishing the patient’s relationship with the office. A dental receptionist is responsible for making sure that the operations of a dental office run smoothly so that the dental professionals can concentrate on patient care and dental treatment.
The Responsibilities of a Dental Receptionist Include:
- Greeting patients as they arrive and answering the phones.
- Scheduling and cancelling patient appointments.
- Dental Charting and Treatment Planning.
- Completing and filing insurance forms and dental billing records.
- Translating dental services into proper billable codes.
- Managing office inventory and supplies.
- Communicating with dental supply vendors.
- Handling test results including x-rays.
- Office duties including document filing, scanning, and creation
What Skills Does a Dental Receptionist Need to Have?
A successful dental receptionist helps ensure that a dental office works efficiently while providing a professional, friendly point of communication for patients and associates.
Requirements of a Dental Receptionist Include:
- Excellent phone and in-person communication skills.
- Organization, time management and multitasking abilities.
- An understanding of dental office procedures and workflow.
- Computer literacy in basic applications like email and Microsoft Office.
Why ACI Medical & Dental School?
Whereas most programs focus on either the medical or dental industry, graduates of ACI’s Medical & Dental Administrative Assistant Program are prepared to work in both Medical AND Dental administrative settings. See what past students have to say about this comprehensive training program.
The ability to work in both dental and medical settings opens up a wide range of different career opportunities. A dental receptionist trained at ACI Medical & Dental School can work in environments such as:
- Dentist offices
- Doctor’s offices
- Surgical centers
- Outpatient healthcare facilities
Graduates of the Medical & Dental Administrative Assistant Program will learn skills such as:
- Translating Medical & Dental terminology into codes used for billing
- Managing electronic health records
- Medical & Dental health insurance reimbursement procedures
- Dental charting and treatment planning
- Medical & Dental software including: Medisoft, Dentrix, and EZ Dental 2000